FAQ

Frequently Asked Questions

Ticket FAQs

Will there be a limit to the number of festival tickets I can purchase?

Single purchasers can purchase up to 10 tickets in a transaction. Groups can purchase more than 10 by making special arrangements with our box office at groupsales@airbornetickets.com.

After purchasing a general admission festival ticket, can I upgrade to Reserved Seating?

These requests can be handled by contacting our ticket company: (877) 466-3404
Hours: 8am – 5pm Monday – Friday, 10am – 5pm Weekends

Will tickets be sold at the event?

Tickets will be sold at the music festival on a “first come, first served” basis, subject to inventory availability.

How much are tickets the day of show?

Festival tickets may be slightly higher day of the concert. We encourage everyone to purchase tickets in advance.

Can I bring my infant or small child?

This is a 21 and over event.

General Festival FAQs

What are the festival rules?

You can read all of the Los Angeles Soul Music Festival Rules at the bottom of the Festival Info page.

Can I use cash and/or debit card for food purchases?

Yes most food and retail vendors at the festival will accept debit and credit cards.

Can I take my alcoholic beverage to my seat?

We have requested this option with the State Alcohol Beverage Control Agency, we are awaiting the response. Given that this year’s music festival is restricted to those 21 and over, we anticipate that this request will be granted.

When do the gates open to enter the festival?

Entry to the music festival begins at 3 pm each day. The concerts start at 5 pm.

Is re-entry allowed at the festival?

No exit and re-entry to the festival for now. This matter is currently under review with law enforcement and our permitting agencies. We will update this site upon a final decision.

Will I be searched upon entry to the festival?

Yes, our consent to search policy for the Los Angeles Soul Music Festival states: Individuals and their belongings will be searched upon entry into the event.

What forms of payment are accepted at the festival?

Cash, credit and debit cards are acceptable forms of payment.

Can I bring my... ?

Rules on what you can and cannot bring to the festival are located at the bottom of the Festival Info page.

Are there ATM machines at the festival?

There are no ATMs on site. The nearest ATMs are within two miles of the festival location.

Are lockers available at the music festival?

No lockers will be available at festival.

What if it rains?

The Los Angeles Soul Music Festival will still occur. This is a “rain or shine” event.

Does the festival offer assistance for the disabled?

We have designated wheelchair seating and companion seats. These seats can be purchased online or by telephone at (877) 466-3404
Hours: 8am – 5pm Monday – Friday, 10am – 5pm Weekends

If I won my tickets on the radio, how do I receive/retrieve them?

Radio stations will submit their winners list to us approximately one week before event. You will then receive your Los Angeles Soul Music Festival tickets in same manner as ticket purchasers (via email or Will Call pick up).

How do I become a volunteer at the Los Angeles Soul Music Festival?

Individuals who want to help make the Los Angeles Soul Music Festival a great experience for others may apply on this website on the Volunteer Applications page under the Info tab.

Vendor FAQs

How does my company become a vendor at the Los Angeles Soul Music Festival?

Companies wishing to sell via food truck, food stall, or retail booth at the Los Angeles Soul Music Festival may apply on this website on the Vendor Application page under the Indo tab.